It is our pledge to deliver exceptional service to our customers by:
- Recognizing customers come first.
- Treating everyone with dignity, respect, fairness, and non-discrimination.
- Assuming a positive, smiling, helpful, professional outlook on the phone and in emails.
- Returning phone calls / emails same day.
- Listening to our customers with a caring attitude.
- Keeping customers informed about their concerns before they call to ask.
- Continually exceeding customer expectations.
- Answering questions / resolving issues promptly and accurately – within one working day if possible, otherwise checking in regularly with customer to advise we are working on it and they’ve not been forgotten.
- Providing knowledgeable answers to questions or making recommendations.
- Acknowledging and thanking customers.
- Soliciting customer feedback to improve our service.
- Communicate good or bad unsolicited feedback to team / upper management.