Customer Service

It is our pledge to deliver exceptional service to our customers by:

• Recognizing customers come first.
• Treating everyone with dignity, respect, fairness, and non-discrimination.
• Assuming a positive, smiling, helpful, professional outlook on the phone and in emails.
• Returning phone calls / emails same day.
• Listening to our customers with a caring attitude.
• Keeping customers informed about their concerns before they call to ask.
• Continually exceeding customer expectations.
• Answering questions / resolving issues promptly and accurately –  within one working day if possible, otherwise checking in regularly with customer to advise we are working on it and they’ve not been forgotten.
• Providing knowledgeable answers to questions or making recommendations.
• Acknowledging and thanking customers.
• Soliciting customer feedback to improve our service.
• Communicate good or bad unsolicited feedback to team / upper management.